At Luxe-Fy (“we,” “us,” or “our”), we strive to provide you with exceptional service and quality decor for your events. If for any reason you are not satisfied with our services or products, we are here to assist you. Please read our Refund & Return Policy below to understand your rights and options regarding cancellations, refunds, and returns.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Cancellation by Customer: You may request a refund if you cancel your booking within [X] days of the event date, subject to the terms outlined below.
- Cancellation by Us: If we are unable to fulfill your booking due to reasons such as service unavailability, event setup issues, or other unforeseen circumstances, you will be eligible for a full refund.
- Service Quality Issues: If our services do not meet the agreed-upon standards or expectations, you may be eligible for a partial or full refund, depending on the nature of the issue and our ability to resolve it.
2. Cancellation Policy
- Customer-Initiated Cancellations: If you choose to cancel your booking:
- Cancellations made more than [X] days before the event date will be eligible for a full refund.Cancellations made less than [X] days before the event date may be subject to a [X]% cancellation fee, and you will receive a partial refund.Cancellations made within [X] hours of the event date are non-refundable.
- Our-Initiated Cancellations: If we need to cancel your booking due to unforeseen circumstances (e.g., equipment failure, personal emergencies), we will notify you immediately and offer the following options:
- A full refund.
- A rescheduled event at no additional cost.
3. Return Policy
Since our services are customized to meet the specific needs of your event, we do not accept returns of event decor, packages, or services once they have been delivered and set up. We ensure that all items are carefully prepared and tailored to your specifications.
However, if you experience issues with the quality or condition of the decor or services provided, please contact us immediately to discuss potential solutions. Our team will work with you to address any problems or concerns.
4. Refund Process
- Refund Requests: If you are eligible for a refund, you must submit your request within [X] days from the cancellation or service issue.
- Processing Time: Once your refund request is approved, please allow [X] business days for the refund to be processed. The refund will be issued to the original payment method used during booking.
- Refund Method: Refunds will be processed through the same payment method (e.g., credit card, UPI, net banking). If the payment was made via another method, we will work with you to arrange an appropriate refund.
5. Non-Refundable Items and Services
The following items and services are not eligible for refunds:
- Customized Decor: Once customized decor, packages, or theme designs have been finalized and delivered, they are non-refundable.
- Add-Ons: Add-on services such as special decor elements, equipment rentals, and other personalized features may be non-refundable once confirmed.
- Late Cancellations: Cancellations made less than [X] hours before the event are non-refundable.
6. Dispute Resolution
If you are dissatisfied with our services or a decision made regarding your refund or cancellation, please reach out to us directly so that we can attempt to resolve the issue amicably. We value customer satisfaction and aim to handle all disputes in a fair and transparent manner.
If we are unable to resolve the issue through direct communication, you may file a complaint with the relevant consumer protection authority in your jurisdiction.
7. Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.
8. Contact Us
For any questions or concerns about our Refund & Return Policy, please contact us:
Email: luxefy.creations@gmail.com
Phone: 84461 92537
Address: Babaji wasti near Cozylife Society, Kesnand Pune 412207