At Luxe-Fy (“we,” “us,” “our”), we are committed to providing you with a seamless and enjoyable shopping experience. This Shopping Policy outlines the process for ordering, payment, cancellations, and returns for the services and products offered on our website, https://luxe-fy.com/. Please read the following terms carefully before making a purchase.
1. Ordering Process
- Browsing and Selection: You can browse our website for various event services and decor packages, including customized themes, premium decor, and add-on services. Once you have selected a package or service, you can add it to your cart.
- Customization: Depending on the event package, you may have the option to customize your order (e.g., choosing a color palette, theme, or add-ons). Customization options are clearly displayed during the booking process.
- Booking: To confirm your order, you will be required to fill out the booking form, providing event details such as the type of event, date, time, and venue. Upon submission, you will be directed to the payment page.
2. Payment
- Payment Methods: We accept payments via various methods including UPI, credit/debit cards, and net banking. All payment transactions are processed securely.
- Pricing: Prices are listed for each service or package. The price will depend on the package you select (Basic, Premium, Luxury) and any add-ons or customizations you choose. The total amount, including taxes, will be shown before you proceed with payment.
- Payment Confirmation: Once payment is successfully processed, you will receive an order confirmation via email, along with a summary of your booking details.
3. Booking Confirmation
Upon successful booking and payment, you will receive a confirmation email with the following details:
- Event type and date
- Package and any additional services selected
- Payment confirmation and receipt
- Event details including venue address (if applicable)
Please review your order details carefully and contact us immediately if you notice any discrepancies.
4. Cancellations
- Cancellation by Customer: You can cancel your booking up to [X] days before the event date for a full refund. Any cancellations made after this period may incur a cancellation fee, depending on the proximity to the event.
- Cancellation by Us: In the event that we need to cancel your booking due to unforeseen circumstances, we will notify you as soon as possible and offer an alternative date or a full refund.
5. Refunds
- Refund Policy: Refunds will be issued if you cancel your booking within the allowed time frame. Refunds will be processed to the original payment method used for the booking. Please allow [X] business days for the refund to be completed.
- Non-Refundable Items: Certain customizations, add-ons, or services may not be eligible for a refund once they are confirmed and processed.
6. Delivery and Set-up
- Service Delivery: Our team will handle the delivery and set-up of all decor services. The details of the setup, including the timing and requirements, will be discussed prior to your event.
- Late Arrivals: We strive to provide timely service, but in case of any delays due to unforeseen circumstances, we will notify you in advance. We are not responsible for delays caused by third-party service providers.
7. Changes to Orders
- Modification of Orders: If you wish to make changes to your order, such as adding or removing services or changing the event details, please contact us at least [X] days before the event date. We will do our best to accommodate changes, but some modifications may incur additional charges.
- Customizations: If you select customized decor options, please confirm your choices carefully, as customized orders may not be eligible for changes once they are finalized.
8. Privacy and Security
- Data Security: We take your privacy seriously. All personal information provided during the booking process is stored securely. Please review our [Privacy Policy] for more details on how we handle your data.
- Payment Security: All transactions are processed using secure payment gateways, and your payment information is protected.
9. Customer Support
If you have any questions or issues regarding your order, payment, or event, our customer support team is available to assist you.
- Contact Us: You can reach our support team via email at luxefy.creations@gmail.com or call us at 84461 92537.
- Live Chat: We also offer live chat support for quick assistance.
10. Limitation of Liability
We are not responsible for any indirect, special, or consequential damages resulting from your use of our website or services. Our liability is limited to the amount paid by you for the specific service or product in question.
11. Modifications to This Policy
We may update this Shopping Policy periodically to reflect changes in our services or legal requirements. Any changes will be posted on this page with the updated “Effective Date.” Please review this policy regularly.